Concerns Resolution on Health Care
An Operator must provide the Client, the Client’s legal representative, if applicable, or the Client’s family with written information on relevant external complaints and concerns resolution processes:
- upon the Client’s commencement of Home and Community Care, or upon admission to a Type A Continuing Care Home or Type B Continuing Care Home; and
- upon request.
Notes
- Relevant external complaints and concerns resolution processes include, but are not limited to, the following:
- the Alberta Health Advocates;
- Health professional regulatory bodies (e.g., College of Physicians and Surgeons of Alberta, College and Association of Registered Nurses of Alberta, etc.);
- Provincial Ombudsman;
- Protection for Persons in Care; and
- Alberta Health Services (AHS)' Complaints Resolution Process.