Continuity of Health Care

An Operator must ensure the emergency preparedness plan, pandemic plan, and contingency plan:

1. mitigate the risk and impact of the disruption of Health Care to a Client;
2. are reviewed and updated annually and after each implementation;
3. contain measures to ensure there are sufficient Staff to meet Clients’ needs;
4. identify relevant agencies, partners, health service providers and funders, and resources that will be involved in responding to the disruption;
5. are developed, reviewed, and updated in collaboration with any relevant agencies, partners, health service providers and funders, and resources that will be involved in responding to the disruption;
6. include communications strategies to ensure that Clients, families, Staff, and other impacted parties are informed throughout the disruption;
7. are communicated and made available to the Client and the Client’s legal representative, if applicable:
   1. upon the Client’s commencement of Home and Community Care, or upon admission to a Type A Continuing Care Home or Type B Continuing Care Home; and
   2. after any update.
8. are communicated and made available to any other impacted parties, including Staff, contractors, services providers, and volunteers;
9. are routinely practiced or simulated to the extent reasonably practicable, at frequencies stated in the plan, including with identified relevant agencies, partners, health service providers and funders, and resources that will be involved in responding to the disruption; and
10. identify the most responsible person during disruptions:
    1. for the purposes of Type A and B Continuing Care Homes, this person must be on-site.