Staff Training

An Operator must establish, implement and maintain documented policies and procedures to ensure:

1. training for all Staff in:
   1. Person Centered Care;
   2. prevention, recognition and management of Responsive Behaviours;
   3. infection prevention and control practices; and
   4. emergency preparedness, pandemic preparedness and service continuity.
2. training for Health Care Aides involved in the provision of Medication Management are trained in Medication Reminders and Medication Assistance;
3. training for any Staff working with a Client with dementia are trained in care of Clients with dementia;
4. training for Health Care Providers in:
   1. Risk Management;
   2. fall prevention and management;
   3. cardiopulmonary resuscitation (CPR) where their job description requires they must be trained in CPR;
   4. Palliative Care and End-of-Life Care where providing such care;
   5. safe lifts and transfers where providing such care;
   6. restraint use and management where they may be required to implement or manage Restraints; and
   7. methods to ensure safe bath and shower water temperatures where involved in assisting Clients with bathing;
5. training in nutrition and hydration assistance techniques, including choking prevention and response, for any Unregulated Health Care Provider or volunteer involved in assisting a Client in meeting the Client’s nutrition and hydration needs; and
6. the training in 9.2(a) through 9.2(e) occurs within six months from the date of hire, and every two years thereafter.