Quality Improvement Reporting

A reportable incident is an unexpected or normally avoidable outcome that negatively affects a Client’s health or quality of life and occurs in the course of Health Care or has the potential to alter the Client’s Health Status. Reportable incidents include:

1. death or serious harm to a Client caused by:
   1. error or omission in the provision of Health Care;
   2. error or omission in the provision of accommodation services;
   3. equipment malfunction or error in operation;
   4. accommodation grounds or equipment in disrepair or unsafe; or
   5. assault/aggression;
2. Client being unaccounted for;
3. unplanned activation of a contingency plan caused by:
   1. disruption of utilities;
   2. evacuation;
   3. Staff disruption;
   4. severe weather; or
   5. loss of essential equipment.
4. extensive damage to the accommodation caused by:
   1. fire or flood;
   2. disaster; or
   3. building or equipment failure.