Practice Resources
Quality
Quality
The following section will provide you an overivew of the Quality Improvement process. Each quality initiative is unique and may require additional supports or specialized tools. The links on the left hand side provide examples of quality improvement tools and templates to assist you and your team. For additional quality resources visit CoACT Collaborative Care.
Contact
These resources are applicable to all Care Streams unless stated in the title of the document.
Communications
Leadership
Patient & Family Advisors
- A Guidebook for Engaging Patients & Family Advisors
- Patient Experience
- Patient & Family Advisor Resources Website
- Patient & Family Centred Care (PFCC) 101
- Patient First Strategy
- The Meeting Effectiveness Survey
Patient Safety
Quality Boards
- Quality Board example - Lacombe
- Quality Board example - Lamont
- Quality Board Implementation Toolkit
- Quality Board Job Aid
- Quality Boards & Huddles Primer
- Quality Boards Evidence
- Quality Boards Primer
- Quality Board Magnetic Headers Ordering Instructions
- Quality Boards Whiteboard Ordering Process
- Quality Improvement 101
Quality Data Measurement
Quality Indicators
- Continuing Care Quality Indicators
- Getting to Know Quality Indicators
- Your Health System - Publicly Reported Indicators
Quality Management Reporting (QMR) Information
- QMR - Continuing Care Home Type A (formerly LTC) Background and Walk-Through
- QMR - Continuing Care Home Type B (formerly DSL) Background and Walk-Through
- QMR - Continuing Care Homecare Background and Walk-Through
Quality in Action
- 2023 - Falls
- 2022 - Appropriate Use of Antipsychotics (AUA)
- 2022 – Medication Harm
- 2022 – Resident/Client and Family Concerns
Quality Improvement
AHS Improvement Way (Tools & Templates)
Define Opportunity
- Define Opportunity AIW Greenbelt Training Course
- In & Out of Scope Template
- SIPOC
- Solution Parking Lot template
Build Understanding
- Build Understanding AIW Online Greenbelt Course
- 5 Why's Getting to the Root of the Issue
- Fishbone Diagram Template
- Frontline, Patients & Creative Thinking
- Histogram Template
- Improvement & Measurement: Identify Changes
- Pareto Chart Template
- Process Flow Map Template
- Run Chart Template
- Swim Lane Flow Map Template
Act to Improve
- Act to Improve AIW Online Greenbelt Course
- Pilot Testing Info & Instructions
- Plan, Do, Study, Act (PDSA) Worksheet
- Weighted Criteria Matrix template
Sustain Results
Manage Change (ADKAR)
- ADKAR - Synopsis
- ADKAR: A Model for Change
- Best Practices in Change Management
- Employee's Survival Guide to Change
- Prosci Portal
- The People Side of Change
Share Learning
- AHS Improvement Way (AIW) A3 Template (excel)
- AHS Improvement Way (AIW) A3 Template (word)
- AIW Storyboard
- AIW Storyboard Example
- 5S Workplace Organization Methodology
Team Care
- TeamCARE Culture & Psychological Safety
- TeamCARE Learning Systems Slide 29-37
- TeamCARE Establishing Measures Slides 38-46
- TeamCARE Identify Changes Slides 62-72
Websites & Resources
- Alberta Health - Continuing Care
- Canadian Institute of Health Information (CIHI)
- Health Quality Council of Alberta (HQCA)
- Health Quality Ontario - Quality Improvement Guide
- IHI Framework for Safe, Reliable, & Effective Care
- IHI Quality Improvement Essentials Toolkit
- Seniors & Aging YouTube Playlist
- Seven Basic Tools of Quality
Quality Spotlight
- 2023 - Carewest Psychological Safety In Mind
- 2023 - Covenant Care & Covenant Living - Covenant Cafe
- 2023 - Falls Best Practices at Bethany CollegeSide